The Renaissance NY

Terms of Use & Privacy Policy

When placing an order with The Renaissance NY, you agree to abide by the terms set forth on this webpage.
  1. Orders may be submitted via phone, email, in-person or online via form. If using the phone, please call (585) 714-2880

  2. Please provide detailed info for faster service. Include all info even on similar or repeat orders.

  3. Extra charges may apply for content or instruction provided after order is submitted.

  4. Client is responsible for the legitimacy of any submitted content (verbiage or images). Please be sure that you are authorized to use all submitted content.

  5. We reserve the right to refuse orders for any reason.

  1. Non-refundable deposits required on all orders.

  2. Deposits on cancelled, non-processed orders will count as credit towards the next future order.

  3. All deposits count towards the design portion of any order.

  4. Design-only orders must be paid upfront and in full.

  5. Some discounted orders may require full payment up front (will specify).

  1.  Typical turnaround time for a design is 5 business days. Total time for design and print is 5-8 business days.2. Turnaround times are estimates not guarantees–no refunds or discounts for delayed work unless agreed upon in advance or special circumstances.3. Times may be delayed by complications with the order, high volume of orders, schedule changes, weather, client input, or any other unforseen circumstances.4. All graphic design services come with only 1 revision unless noted . If after the 1st revision, you are still not satisfied you will have to pay the designer by the hour at a rate of $25.00 an hour. So please be sure to have all of your critiques and revisions in line to save yourself some money. Our time is very valuable and we know yours is valuable as well.
    1. We will refund the design and/or print portion of an order only if it is produced with a damaged or incorrect file, or incorrect information (only after proof is approved).

      Here are a few examples of what we are not responsible for:

      • Print errors, including incorrect paper, sizing, or quantities

      • Shipping delays or damages

      • Incorrect information provided by the client

Because our clients are located throughout the globe, it is far more expedient for proofing and more cost-effective and faster for shipping if you deal with a local printer. We can act as an intermediary with your printer, or simply provide you with the final files to take to your printer. 

Paying a deposit ensures that your order will be processed in a timely manner. It also protects us from having time and resources wasted because of unforeseen circumstances.

If you send in your graphic design request, we can have your proof ready within 24 hours if needed for an extra $25.

*Disclaimer* This only pertains to graphic design requests. Other projects vary. Please ask us directly if you have any questions.

We accept cash, money orders and credit/debit cards. Sorry, IOU’s won’t get you far here!

All orders are invoiced and then sent to you via email.

Sure! That is not a problem at all. We are very flexible and can format any design for any job for any vendor!

Of course! Contact us to discuss delivering the footage and we’ll get to work!

Yes, there are no geographic obstacles to working together, thanks to the Internet and telecommunications. Your requirements can be submitted by email or phone. Once we have agreed on your needs, the provided information is used to create your project. Intermediate design concepts and revisions are emailed to you for your review, comments and approval. Once your design is completed, final files are emailed to you and available for download on your own private, password-protected page via our website.

Timely communication is number one. It is imperative that the client communicates changes in a project, timelines, or anything related to the project and due date. Submission of files on time is also very important. It’s always good when a client makes timely payments as well.

We believe in your complete satisfaction. All projects come with a minimum of 1 revision (revisions vary by project). If we collaborate on a project, and in the end we do not arrive at a result with which you are perfectly satisfied, you will be reimbursed! However, only 25% of your deposit will be refunded. You will have the option to use the 25% as half a down payment for your next project, or receive 25% of your payment back in the way you paid. You agree to accept payment for any purchased services or products (e.g. stock photography, printing, Web domain registration, etc.). The copyrights to your design project remain with The Renaissance NY, while you maintain the copyright over your company or product names used in the designs. What this means is that we could theoretically use or resell the design (the look of a particular business card for example) to another client. We’re also able to showcase the work in our portfolio. You may also be asked to sign and warrant that you will not use any creative or interim designs created or presented to you as part of our design process together.